• FAQ’s •
It’s the 1st-7th and I go to order more boxes and it says, “Sold out” Now what?!
Unfortunately, sold out means sold out for that month. We provide 150-500 free birthday boxes per month (based on the previous month’s donations) Most months, the boxes sell out within 2 hours of the portal opening on the 1st at 12pm EST (yes, just like Taylor Swift tickets!) See below how you can get boxes if you miss out.
I have not been able to order boxes during the 1st-7th window because they are sold out, what do I do to stay active because I know I have to order at least 2 times a year?
If you are not able to order boxes during the 1-7th window, ways to stay active are:
-Order a custom box, you are allowed up to 10 per year
-Purchase boxes, This can be done at any time in the portal and will be shipped within a week of ordering.
-Submit a photo of a party in a room (with parents’ permission of course! We understand HIPPA laws and do not want to violate anyone’s safety or medical privacy) If you submit, you get a free box (at any time)
-Encourage your hospital’s social media team to share our partnership! If you do (and tag us @confettifoundation, we will gladly provide 2 free boxes!
We celebrate more than 5 birthdays a month, I need more boxes!
YAY! for birthdays, we are so glad that you are celebrating these kids, they deserve to be celebrated, especially on their birthday! Due to funding, we can only provide 5 donated boxes per month. We currently celebrate with 110 hospitals, that is a lot of birthdays! We do have the option to buy birthday boxes, which can be found HERE
Why can I only order 1st-7th of each month?
We needed some organization in our lives! With so many requests, and just the 2 people packing boxes, we have to manage our resources to the fullest. *except for special birthday requests those are open ordering but limited to 10 per year.
I WANT TO BE ABLE TO PICK THE BIRTHDAY THEMES WE HAVE ON HAND, IS THIS POSSIBLE?
Yes and No. Unfortunately, we are not Amazon! (we wish!) We have the option that you can request up to 10 special requests boxes per year. We recommend saving these requests for end-of-life birthdays or extended-stay birthdays. Each box takes us approx. 30 minutes to make (including cutting the banner) so we can't constantly make custom boxes (there are only 2 of us!). For the other boxes, we depend on volunteers to make our banners so we are at their mercy of what themes we can offer. *if you purchase boxes, we can customize them!
With HIPPA laws I can’t share photos, what do I do?
Encourage families to send them to us directly (they even get a free t-shirt when they do!) There is a yellow mission card in each box that has all the details on how they can share their party experience. You can also share photos/video of you setting up, no kids necessary!
Can My HOSPITAL purchase more boxes?
You sure can! We know you celebrate more than 5 birthdays a month, some of you celebrate at least 20 a month! We have to be fair and a lot 5 boxes per hospital due to funding. But, you can purchase more. Learn more about it HERE
Why can I only have one Child Life be the contact, there are several of us?
The short answer, we strive for organization and simplicity. We feel one person should manage the program because we have found when multiple people are trying to plan, things get overlooked.
IS THERE A WAY I CAN HELP YOU?
Have your hospital social media team share how you celebrate birthdays (no children have to be in these photos!) or share your birthday celebration area. Tag us @confettifoundation The more people who see who we are helping, the more donations, which means more birthday boxes for you!
My hospital isn’t very active with birthdays, how long before I can’t participate?
If your hospital is inactive for 6 months, (1 order January-June, 1 order July-December) we need to cancel our giving to your hospital. We have a waiting list of 100+ hospitals that want to receive our gift, so we need to make it available to them if you are not in need. If removed from our program, please reach out and we can add you to our waiting list.
Why do I have to share a story each month in order to get boxes?
We have now made this a requirement. We have donated over 19,100 birthday boxes and we never hear from you! We need these stories and photos to share with supporters in order for us to keep receiving donations. Limited donations, mean limited boxes, which makes us sad thinking a child can not have a birthday celebration! So please, tell us how these parties are making these families feel. We want our relationship to be a partnership not transactional which it has become.
How can I be guaranteed 5 boxes per month?
It costs us approximately $3,000 to supply one year’s worth of birthday boxes to your hospital. If you have a donor who can cover this expense, we will automatically ship you 5 boxes on the 1st of each month! No need to be on the hamster wheel of not being guaranteed boxes!